After-sales support is the part buyers ask about least and regret most. Any equipment will need servicing at some point — what differs is how long the machine stays out of use.
Downtime is a cost, not an inconvenience
One leg press out of service for a month means a month of members who built it into their routine feeling the facility is incomplete. They rarely complain — they simply do not renew.
Members rarely complain about broken equipment. They just stop showing up.
What to ask before you buy
- How long a technician takes to reach your location
- Which spare parts are held in local stock, and which must be imported
- What the warranty covers, and what voids it
- Whether a scheduled maintenance contract is available
- Whether your staff will be trained in basic upkeep
Pay particular attention to the spare parts question. Equipment with components that must be ordered from overseas can sit idle for weeks waiting on a single cable or bearing.
Preventive maintenance costs less than repair
Scheduled maintenance contracts are often seen as an added cost. In practice they cost far less than a single major repair, and more importantly they can be scheduled outside operating hours so members are never affected.
Choose a partner, not just a supplier
The difference between a supplier and a partner shows up when something goes wrong. A good partner knows your facility, holds the service history for each unit, and can recommend action before a failure happens.
We provide service and spare parts support across the full RealleaderUSA range throughout Indonesia. Talk to our team about the maintenance needs of your facility.
