Warranty
Warranty & After-Sales Support
Built for performance. Supported for the long term. Protect your equipment investment with clearly defined warranty coverage and responsive after-sales assistance.
Coverage at a glance
Realleader cardio equipment
1 year
Service labour and spare parts for eligible manufacturing defects.
Realleader strength / fitness equipment
7 years
Structural frame only. Coverage for other components is specified in the applicable order or warranty documentation.
Coverage & equipment care
Warranty covers eligible defects in materials or workmanship under normal intended use. Follow the operating instructions, observe load limits, and perform scheduled cleaning, inspection and maintenance. Retain your purchase and maintenance records.
How to request warranty support
- 1
Report the issue
Provide the invoice reference, equipment model, serial number and installation location.
- 2
Send evidence
Include a description, photos or video, and relevant maintenance records.
- 3
Technical assessment
Our team reviews the issue and advises on inspection and the next steps. Stop using equipment that appears unsafe.
Strength equipment schedule
Applicable to Realleader selectorised machines, plate-loaded machines, benches, racks, cable systems and multi-station equipment. The schedule includes the Realleader 7-year structural-frame warranty.
| Component / coverage | Period | Scope |
|---|---|---|
| Structural frame | 7 years | Eligible structural manufacturing defects. |
| Service labour | 3 months | Strength equipment only. |
| Upholstery / cushions | 6 months | Manufacturing defects, excluding normal wear. |
| Springs | 3 months | Where fitted. |
| Belts / straps | 3 months | Applicable plate-loaded equipment; other models are confirmed per order. |
| Bearings and pulleys | 1 year | Where fitted. |
| Cables | 1 year | Cable-equipped models. |
| Grips | 1 year | Manufacturing defects. |
| Weight blocks, plates and rods | 2 years | Applicable selectorised / cable systems; structure only, paint excluded. |
| Paint finish | 1 year | Manufacturing defects, excluding cosmetic wear. |
| Support structures | See scope | Integral structural-frame members follow the 7-year frame period; other supports require written confirmation. |
| Other cosmetic / unspecified items | 3 months | Eligible defects only. |
The coverage that applies to your equipment is the coverage set out in your order and warranty documentation. Components vary by model, so they are confirmed before quotation.
Cardio equipment schedule
Realleader cardio warranty coverage: 1 year of service labour and spare parts for eligible manufacturing defects.
| Equipment category | Service labour / parts | Applicable components |
|---|---|---|
| Realleader treadmill | 1 year labour · 1 year parts | Electrical and mechanical parts, drive controller / inverter, motor, circuit boards, controls and running belt, where fitted. |
| Realleader elliptical cross-trainer | 1 year labour · 1 year parts | Electrical and mechanical parts, circuit boards and controls, where fitted. |
| Realleader stair climber / stair mill | 1 year labour · 1 year parts | Electrical and mechanical parts, motor, circuit boards and controls, where fitted. |
| Realleader exercise bike | 1 year labour · 1 year parts | Electrical and mechanical parts, circuit boards and controls, where fitted. |
| Realleader cardio display / LCD console | 1 year labour · 1 year parts | Display and electronic console components supplied as part of the covered cardio equipment. |
All listed components remain subject to technical assessment and the exclusions below. Running belts, grips and similar wear items are covered for eligible manufacturing defects, not routine wear or scheduled replacement. Routine maintenance is not a warranty repair.
The 7-year structural-frame warranty applies to Realleader strength / fitness equipment. Any cardio-frame or cosmetic-defect coverage must be stated in the product-specific warranty documentation.
Exclusions & service arrangements
Normal wear, cosmetic deterioration, misuse, overloading, inadequate maintenance, unsuitable power supply and improper repairs are excluded. Routine preventive maintenance is separate from warranty repairs. Warranty commencement, site-visit expenses, freight and the repair or replacement process are stated in the quotation or warranty documentation. Change-of-mind returns are separate from defect claims. Nothing here limits rights that cannot be excluded under applicable law.
Assembly and installation
Assembly is charged separately from warranty work: it is not a fee for an eligible warranty repair. Charges depend on the model, the number of units, site access and installation requirements, and the applicable figures are confirmed in your quotation along with travel, freight and any site-specific work.
Indicative assembly charges per machine are listed with the delivery and installation questions in the FAQ.
After-sales support
For technical assistance, spare-part enquiries or a maintenance request, contact our team with the equipment model, serial number, invoice reference and installation location. Site access, travel and freight arrangements are confirmed for each service case.
Customer care: +62 811 1010 7958 · customercare@realleader.idLast updated 21 September 2026