Frequently Asked Questions

We offer commercial cardio equipment, pin-loaded and plate-loaded strength machines, functional training systems, benches, racks, free weights, and accessories. Our team can help you select equipment for your facility's space, users, and training needs.

We supply commercial gyms, hotels and resorts, apartments, clubhouses, corporate fitness facilities, schools, and other institutions. Equipment recommendations are tailored to each facility's intended use and operating requirements.

Yes. We can assist with equipment selection and layout planning, through to delivery, installation, and after-sales support. Share your floor plan, location, target users, and estimated budget to start the discussion.

Yes. Whether you need a single machine, an upgrade to your strength area, or a complete equipment package, our team can prepare a proposal based on your requirements.

Yes. Custom frame and cushion upholstery colours are available for selected equipment models, allowing you to match your gym's branding and interior design. Please share your preferred colours with our team before confirming your order. Available colour options, any additional costs, and production lead times will be confirmed in your quotation.

Contact us to arrange a showroom visit and confirm which models are available to view or try. You can also explore our Projects page to see RealleaderUSA equipment installed in different fitness facilities.

Use our Request a Quote form or contact our team through WhatsApp. You can send a list of products or simply describe the facility you are planning.

For a more accurate proposal, include your project location, available space, estimated budget, and target opening date.

Availability varies by model, quantity, and colour configuration. Our team will confirm whether your selected equipment is available from stock or requires a production order.

Payment terms depend on the products and scope of your order. Your quotation will specify the required deposit, payment schedule, and any conditions that apply before delivery or installation.

Your quotation will specify whether delivery and installation are included or priced separately. Costs depend on the destination, equipment quantity, site access, and handling requirements.

Please tell us about stairs, upper-floor locations, loading restrictions, or any need for lifting equipment so we can plan accurately.

Yes. We arrange delivery to destinations across Indonesia. Transport options, estimated costs, and delivery schedules are confirmed according to your project location and order.

For production orders, the estimated lead time is 3 months for the equipment to arrive in Jakarta. Additional time is required for delivery to your project location and installation.

Our team will confirm the estimated schedule and when the lead-time period begins in your quotation. For ready-stock items, delivery arrangements will be confirmed separately.

Please share your target opening date early so we can plan accordingly.

The installation area should be ready, accessible, and clear of ongoing construction work. Flooring, electrical connections where required, and the delivery route should be prepared in advance.

Our team will coordinate the relevant site requirements with you before the scheduled installation.

These are indicative charges per machine. Final pricing is confirmed in the quotation, based on the equipment model, installation location and scope of work.

Charges depend on the model, the number of units, site access and installation requirements; the charge for articulated / plate-loaded machines is confirmed within the stated range once the scope is reviewed. Travel, accommodation, freight, taxes and site-specific work are identified separately in the quotation.

Equipment is supplied with warranty terms applicable to the product and its components. Your quotation or warranty documentation will specify the coverage, duration, conditions, and exclusions.

Please review these details before confirming your order.

Contact our after-sales team with the equipment model, serial number if available, installation location, and a description of the issue. Photos or a short video can help us assess the problem.

Our team will review the information and advise on the next steps, including any applicable service or warranty arrangements.

Yes. We provide maintenance support and assistance with spare parts for RealleaderUSA equipment. Service arrangements depend on your location and equipment requirements. Part availability and estimated lead times will be confirmed when you enquire.

Yes. Regular cleaning, inspection, and scheduled maintenance help keep equipment operating reliably. Follow the product's care instructions and maintenance requirements, including those stated in your warranty documentation.

Maintenance frequency depends on the equipment type and how heavily it is used.

Unwanted goods are non-refundable. We do not provide refunds if you change your mind or no longer require the equipment. Please review your selected models, quantities, specifications, dimensions, and colours carefully before confirming your order.

For damaged, defective, or incorrectly supplied equipment, please contact our after-sales team so the issue can be assessed separately under the applicable warranty and order terms.