Terms and Conditions

1. Acceptance of These Terms

By accessing or using the Website, submitting an inquiry, downloading content, or requesting a quotation, you agree to these Terms. If you act for a company or other organization, you confirm that you have authority to act on its behalf. If you do not agree, please do not use the Website.

2. About the Website

The Website presents commercial fitness equipment, gym solutions, projects, services, and related information. Website content is provided for general information and business inquiry purposes. Unless expressly stated, submitting a form or exchanging messages does not itself create a binding sales contract.

3. Product Information and Availability

We aim to keep product descriptions, images, specifications, dimensions, colors, availability, production times, and other information accurate. However, they may be illustrative, may change without prior notice, and may differ because of product improvements, manufacturing tolerances, display settings, custom configurations, or supplier updates. Final specifications are those stated in the applicable quotation, sales order, technical confirmation, or written agreement.

4. Inquiries Quotations and Orders

An inquiry or quotation request is not an order acceptance. A quotation is valid only for the period stated in it and may be revised before acceptance if exchange rates, taxes, freight, insurance, import charges, factory costs, or specifications change. An order becomes binding only when we issue written acceptance or a sales order and the customer completes any required approval and payment.

If these Terms conflict with a signed agreement, accepted quotation, sales order, invoice, warranty certificate, or project-specific document, the project-specific document prevails for that transaction.

5. Prices Taxes and Payment

Prices are stated in the currency and on the basis specified in the quotation. Unless expressly included, prices may exclude value-added tax, withholding tax, delivery, unloading, lifting equipment, storage, civil works, electrical works, access modifications, travel outside the agreed area, installation, testing, training, or other project costs. Payment milestones, bank details, and due dates are those stated in the applicable transaction document.

Late or incomplete payment may result in suspension of production, release, delivery, installation, commissioning, warranty service, or other performance, to the extent permitted by law and the applicable agreement. The customer must verify bank-account changes directly with our authorized representative before transferring funds.

6. Delivery Site Readiness and Installation

Delivery and installation dates are estimates unless expressly guaranteed in writing. The customer must provide accurate site information and ensure safe, clear, and suitable access; adequate floor loading; completed civil and electrical works; proper ventilation; and any permits, lifting equipment, labor, or building approvals allocated to the customer in the quotation.

Delays, repeat visits, storage, re-delivery, special handling, or additional work caused by site conditions, restricted access, incomplete readiness, or customer-requested changes may be charged separately. Risk, title, inspection, and acceptance are governed by the applicable transaction document and mandatory law.

7. Inspection Acceptance and Claims

The customer should inspect products promptly upon delivery and after installation. Visible shortage, transit damage, incorrect items, or installation concerns must be recorded in the delivery or installation report and notified in writing within the period stated in the applicable transaction document. Failure to report promptly may limit our ability to verify or pursue a carrier or supplier claim, without excluding rights that cannot lawfully be excluded.

8. Warranty Maintenance and After Sales Service

Warranty coverage, duration, exclusions, parts, labor, travel, and response arrangements are governed by the applicable warranty certificate, quotation, or sales agreement. Warranty service may require full compliance with payment obligations, professional installation, proper use, routine preventive maintenance, suitable operating conditions, and service records.

Warranty does not cover normal wear, consumables, cosmetic changes, misuse, overload, unauthorized repair or modification, unsuitable electricity, water or moisture exposure, corrosion, accident, inadequate maintenance, relocation without approval, or force majeure, except where mandatory law provides otherwise. Spare-parts availability and service lead times may depend on stock, shipping, customs, and factory supply.

9. Cancellations Returns and Custom Products

Cancellation, return, exchange, and refund rights are governed by the accepted quotation or agreement and applicable law. Custom-made, specially ordered, imported-to-order, branded, configured, or color-selected products may not be cancellable or returnable after production or procurement begins. Approved returns must be authorized in writing and may be subject to inspection, transport, handling, restoration, or restocking costs where lawful.

10. Permitted Use of the Website

You may use the Website only for lawful business and informational purposes. You must not:

• interfere with the Website, its security, servers, or connected networks;
• introduce malicious code, attempt unauthorized access, scrape at an unreasonable rate, or bypass access controls;
• misrepresent your identity, authority, requirements, or payment information;
• copy, republish, sell, or commercially exploit Website content without written permission; or
• use the Website or its content in a way that infringes rights or violates applicable law.

11. Intellectual Property

The Website and its text, graphics, photographs, videos, catalogs, layouts, product materials, trademarks, logos, and other content are owned by or licensed to us and are protected by applicable intellectual-property laws. Limited viewing or downloading for internal evaluation does not transfer ownership or grant a broader license. Third-party names and marks remain the property of their respective owners.

12. Third Party Links and Services

The Website may link to WhatsApp, social-media platforms, maps, analytics providers, payment or communication services, and other third-party websites. Their services are governed by their own terms and privacy practices. We do not control and are not responsible for third-party content, availability, security, or conduct.

13. Disclaimer

To the maximum extent permitted by law, the Website and general Website content are provided on an as-available basis. We do not guarantee uninterrupted or error-free access, or that all general content is complete, current, or suitable for a particular project. Customers should obtain written technical and commercial confirmation before relying on Website information for purchasing, construction, space planning, electrical work, or investment decisions.

14. Limitation of Liability

To the maximum extent permitted by law, we are not liable for indirect, incidental, special, exemplary, or consequential loss arising solely from use of or inability to use the Website, including loss of profit, opportunity, data, or goodwill. Nothing in these Terms excludes liability or rights that cannot be excluded under applicable law. Liability relating to a product, service, delivery, installation, or project is governed by the applicable transaction document and mandatory law.

15. Indemnity

To the extent permitted by law, you agree to indemnify us against third-party claims, losses, and reasonable costs resulting from your unlawful use of the Website, infringement of another party's rights, or material breach of these Terms, except to the extent caused by our own unlawful act or negligence.

16. Force Majeure

We are not responsible for delay or failure caused by events beyond reasonable control, including natural disaster, epidemic, war, civil disturbance, government restriction, port congestion, customs delay, carrier disruption, factory interruption, material shortage, labor disruption, utility failure, cyber incident, or similar event. We will use reasonable efforts to communicate material effects and resume performance when practicable.

17. Governing Law and Disputes

These Terms are governed by the laws of the Republic of Indonesia. The parties should first attempt in good faith to resolve a dispute through written consultation. If no resolution is reached, the dispute will be handled by the forum specified in the applicable transaction document or, if none is specified, by the competent courts in Central Jakarta, subject to mandatory law.

18. Changes to These Terms

We may update these Terms to reflect changes in our Website, services, commercial practices, or law. The revised version takes effect when posted with a new effective date. Changes do not retroactively alter an accepted transaction unless the parties agree in writing or the law requires otherwise.

19. Contact

Questions about these Terms may be submitted through the contact form at realleader.id, sent to info@realleader.id, or addressed to Jl. Letjen Suprapto No.62, Cempaka Putih, Central Jakarta 10520. You can also reach our team on +62 21 4280 5577.